尊敬的DOTA2玩家和粉丝：
2016年3月初举办的上海特锦赛由于我们操作上的失误出现了不少问题，对此我们深感遗憾。作为主办方，我们对于由此给大家带来的困扰与不便，表达真诚的歉意，并承担全部责任。
我们已着手调整相关内部人员，全面调查相关问题并积极地采取改进措施。我们真切地希望我们的努力能够弥补我们的过失，以获得广大玩家和粉丝的谅解，并再次得到您的信任与支持。
此致
敬礼！
完美世界总裁 张云帆
Perfect World Apology Letter about Shanghai Major
Dear DOTA2 Players and Fans,
We deeply regret that a series of mistakes caused a multitude of problems at the Shanghai Major. As the organizer of the event, we must take full responsibility. We sincerely apologize for the disappointment and pain that you experienced.
We have started a full scope investigation and have taken corrective actions, starting with making changes to internal Perfect World personnel. We would ask for forgiveness from all of the DOTA2 fans and players, and hope to rebuild the trust that we have damaged.
Best Regards,
Yunfan Zhang
President
Perfect World
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